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What makes the Hyatt Grand Bed different?
Why is the Hyatt Grand Bed only available through Hyatt at Home?
How long does it take to receive a Hyatt Grand Bed?
Will my Hyatt Grand Bed purchase include a warranty?
How do I know if I slept on a Hyatt Grand Bed?
Can I order internationally?
What type of sheets will I need for the Grand Bed?
Why are only some items from Hyatt at Home available here?
Can I return a Hyatt Grand Bed?
Who do I contact with questions?
Is there a will call or pick-up location?
What should I do with my old mattress?
Can my children use my old mattress?
Access to my bedroom is limited. How can I get a large bed through tight quarters?
What kind of support/frame is necessary for the Grand Bed?
Do I need a new box spring?
What size bed should I purchase?
How much does it cost for delivery of a Grand Bed?
What if my building requires proof of insurance to deliver a Grand Bed?
Why doesn't this website work in my browser?

 

What makes the Hyatt Grand Bed different?

The Hyatt Grand Bed was developed with the goal of providing you, our guest, with an exceptional nights sleep and to provide our hotel properties with a sleep set designed to meet the quality demands of our hospitality environments.

 

After substantial research and development, we have arrived at our own exclusive proprietary design manufactured by one of the finest bedding manufacturers in the world.  The Hyatt Grand Bed carries our name as a private label product because we believe the Grand Bed is one of the finest sleep sets in the hospitality industry.

 

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Why is the Hyatt Grand Bed only available through Hyatt at Home?

The Hyatt Grand Bed is our exclusive propriety design and can only be fully appreciated by experiencing our sleep set for a full nights rest at one of our many hospitality locations.

 

The Hyatt at Home program is designed to make available the unique products we use in our hotel properties so you, our guest, can purchase those products after first hand experience visiting a Hyatt Hotel or Resort.

 

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How long does it take to receive a Hyatt Grand Bed?

The Hyatt Grand Bed is a special order item and takes 4 to 6 weeks for delivery. 

 

When you receive your Grand Bed it is freshly manufactured.

 

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Will my Hyatt Grand Bed purchase include a warranty?

Your Hyatt Grand Bed purchase includes a 10 year non-prorated warranty for protection against manufacturing defects.

 

A non-prorated warranty is considered to be the most valuable form of warranty. This means the item will be replaced or repaired at no cost to you during the warranty period except for any necessary transportation cost to receive a replacement.

 

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How do I know if I slept on a Hyatt Grand Bed?

The Hyatt Grand Bed is currently installed in the vast majority of our United States and Canadian properties as the new standard for our guest room environments. However, there are a few locations scheduled to receive the Grand Bed in the near future.

 

You can check our Hyatt Property List to be sure the location you visit features the Hyatt Grand Bed.

 

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Can I order Internationally?

Yes, with certain limitations. Grand Bed Mattress Sets and Components are available for shipping to the 48 Continental United States and limited areas of Canada only.

 

At your direction, we can ship the Grand Bed Mattress Set and Components to a continental U.S. based freight forwarding company chosen by you, for delivery to an international destination. For delivery to your chosen freight forwarder Please see item specific details on the item product page. 

 

For delivery to your chosen U.S. freight forwarder, international customers should, at Check-Out, select Threshold Delivery service and enter the U.S. shipping address for the freight forwarding company you have chosen to provide transportation to your international destination.  International customers are responsible for all duties and taxes associated with the order.

 

Your international freight forwarder will want the Grand Bed Weights and Measures to quote shipping rates to your destination from the USA.

 

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What type of sheets will I need for the Grand Bed?

The Hyatt Grand Bed mattress is 13.25" high and will need deep-pocket fitted sheets for a pillowtop bed.  You can purchase Hyatt Luxury Linens at www.HyattatHome.com.

 

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Why are only some items from Hyatt at Home available here?

The Hyatt at Home program is administered and managed by multiple vendors who handle different aspects of the program.  For instance, www.HyattatHomeServices.com, and www.HyattGrandBed.com  are responsible for all Hyatt Grand Bed and Bed Support products.  The remainder of the Hyatt at Home Collection is found at www.HyattatHome.com.

 

For example, you cannot complete a single check-out for a Hyatt Grand Bed order and an order for Bath Collection products.  Each of these product groups are featured in different sites and use separate shopping carts.

 

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Can I return a Hyatt Grand Bed?

Grand Bed Mattress Set(s), Box Spring units and Components are special order items and therefore non-cancellable, non-refundable, and non-returnable except as provided in the manufacturers product warranty.

 

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Who do I contact with questions?

For general questions, telephone ordering and order status please contact Hyatt at Home Services Grand Bed Customer Care Center at 800-868-5710.  The Grand Bed Customer Care Center hours of operation are M - F 9:00am to 5:30pm Central Time.

 

You can also contact us via email at customerservice@hyattathomeservices.com.

 

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Is there a will call or pick-up location?

The Hyatt Grand Bed can be delivered to your home or business by selecting from the delivery options shown at Check-Out. Due to insurance and safety requirements, the Grand Bed is not available for will call pick-up at any location.

 

Please see the Shipping page for additional details.

 

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What should I do with my old mattress?

We understand how difficult it can be to dispose of an old mattress set and offer as an optional service the Removal and Disposal of your existing mattress set.

 

This option is only available in conjunction with the In-Home Delivery w/Set-Up selection found in shipping options at the time of Check-Out.

 

For most delivery locations there is a cost of $85.00 for this added service.

 

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Can my children use my old mattress?

Children should have a comfortable, supportive mattress to get the deep restorative sleep their bodies need to grow.  If your old sleep set was uncomfortable and lacked support, then it probably won't help your children get a good night's sleep either.

 

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Access to my bedroom is limited. How can I get a large bed through tight quarters?

King-size box springs and split queen box springs come in two pieces for easier access through narrow halls.  Also, the Hyatt Grand Bed mattress can be bent up to 15 degrees without damaging the innerspring system.

 

 Also, keep in mind how doors and railings could obstruct the delivery process and plan ahead in case you need to remove one of these components in your home for easier delivery.  Please remember, our delivery teams our not allowed to remove doors, railings or other components of your home.

 

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What kind of support/frame is necessary for the Grand Bed?

Use a sturdy bed frame!  If your mattress is a queen or king set, make sure that your frame has the extra rigid center support with at least 5 legs that extend to the floor.  This is needed to prevent bowing or sagging.  Proper support is required to ensure complete warranty protection for your sleep set.  See our selection of bed bases and frames for a solution that fits your requirement.

 

If you're purchasing a mattress only, a solid slab platform which extends beyond the dimensions of the mattress is our recommendation.

 

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Do I need a new box spring?

Yes.  The Grand Bed mattress and box spring are specifically designed to work together.  Also, the mattress and box spring are engineered and built as a systemized set to withstand rigorous flame tests.  Use of a non-matching mattress and box spring voids your product warranty and seriously jeopardizes the open flame resistance of the bed set.

 

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What size bed should I purchase?

When deciding the size of a new bed please keep in mind the room size, frame size, doorways and general access to the bedroom in which your new bed will be set-up.  Select a new mattress that gives you enough room for easy, free movement especially if you're sleeping with a partner.  Couples should select a queen or king-size mattress to ensure both people have enough space. 

 

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How much does it cost for delivery of a Grand Bed?

 

Grand Bed delivery charges vary depending on your location and service level chosen at the time of check-out.  After putting an item in the shopping cart, you can see your exact shipping options and cost by using the shipping estimator or by entering the complete shipping address during the check-out process.

 

All shipping costs are shown during the check-out process prior to completing your purchase.  For more details you can also see the Shipping page of our site.

 

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What if my building requires proof of insurance to deliver a Grand Bed?

 

If your building management or property owners association (POA) requires proof of insurance in order to make delivery to your residence, you must contact us with the following information:

 
• Complete name of POA or building management company
• Address, phone and fax number for POA or building management company
• Specific contact person at POA or building management company
 

 

After placing your Grand Bed order please email to customerservice@hyattathomeservices.com

the above information to us along with your name and delivery address as it was entered for your order and we'll have our delivery agent issue a Certificate of Insurance to your POA or building management company prior to the scheduled delivery day.

 

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Why doesn't this website work in my browser?

Like many online ecommerce sites, the HyattGrandBed.com and HyattatHomeServices.com web site(s) use cookies to provide a personalized shopping experience.  Browsers which do not support cookies or that are configured to not accept cookies may not function properly.

 

To ensure an optimal shopping experience, the HyattGrandBed.com and HyattatHomeServices.com store recommends the following browsers: Microsoft Internet Explorer 7+, Firefox 2.0+, Opera 9.0+, Safari 3.0+ or Chrome 27.0+.

 

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